FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you only want to buy 1 pcs to check the quality, no problem, we could accept 1 pcs as first testing order!

Can you supply the relevant documentation? How about battery?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin and other export documents where required. We use Panasonic 18650 lithium battery with the safest protection board design inside, used more than 1000 times, and passed the most stringent MSDS and un38.3 international testing standards, you can rest assured!

What is the average lead time?

For samples, the lead time is about 1-7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. (3) quantity. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance arrange before delivery!

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction, one year in warranty (consumables and vandalism are excluded)!

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Whether SLD-3050 could change battery? What about SL series?

SLD-3050 is working 70 meters under water, the light can’t open to change battery inside, but SL series products could connect to plug-in Li-ion battery pack.

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